We aim to respond to all inquiries within 24 hours on business days. For urgent technical issues, the support@trdn.io inbox is monitored daily and prioritised accordingly.
Which email should I use for technical issues?
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For all technical issues — API errors, node problems, cluster failures — please write to support@trdn.io. Include your wallet address or account ID to help us locate your setup faster.
I want to become a node operator. Who do I contact?
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Node operator enquiries should go to info@trdn.io with the subject "Node Operator". Alternatively, use the contact form above and select "Node Operator" from the subject dropdown.
Do you have enterprise or custom compute plans?
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Yes. Enterprise and custom compute plans are available for high-volume users and institutions. Reach out via info@trdn.io or select "Enterprise Plan" in the contact form — our business team will schedule a discovery call.
Where can I find technical documentation?
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Full API references, SDK guides, and DePIN integration docs are available via the Whitepaper link in the Documents menu. If something is missing or unclear, please use the form above — we update docs continuously.